Keeping you mobile is only one part of the challenge you face when you have an accident that wasn’t your fault, because you need to get your vehicle repaired too.

EasiDrive also provides a credit repair service as part of our credit hire offer when you have an accident that wasn’t your fault. Providing your vehicle remains economically and structurally viable to repair, we will provide a full repair to manufacturers prescribed repair methods and to standards set by an independent engineer.

EasiDrive may opt to fund this reasonable repair cost on a credit basis and will then claim back these costs from the third party insurance company.

NPS
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At EasiDrive, delivering the best possible experience for you is fundamental to what we do. To demonstrate our commitment, we have introduced the Net Promotor Score (NPS), a customer loyalty metric that is universally recognised and widely adopted for assessing customer service excellence.
Compliance
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EasiDrive is authorised and regulated by the Financial Conduct Authority (FRN 312942). This can be checked on the FCA’s Register by visiting the FCA’s website (https://www.fca.org.uk/firms/financial-services-register) and any complaint which cannot be resolved using our complaints procedure will be referred to the Claims Management Ombudsman Service which is part of the Financial Ombudsman Service (FOS) https://cmc.financial-ombudsman.org.uk/cmcs/complaints-deal
Our Values
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As a business we are proactive, flexible and agile, with an emphasis on delivering great service to our partners and to drivers involved in a motor-vehicle accident. Our team plays an essential role in making this happen, so we invest a great deal to help them gain all the skills they need to do a great job.