“In these unprecedented times I wanted to provide an update on the steps our business has taken to ensure we protect our People, our Customers and our Business Partners.
Following the advice given by the Prime Minister earlier this week we have now implemented our work from home plans for our teams where that is appropriate. In some cases we recognise that either due to support requirements or practical challenges it is difficult for some of our people to work from home so our planning took that into consideration. By moving out teams who were able to work from home we are able to create distance between anyone wishing to continue to work from the office. We have taken all possible precautions in the office environment to reduce risk of contagion and have services at hand to deep clean immediately should any cases be identified. For those working remotely we have updated our management approaches ensuring regular contact is at the heart of the plan and adequate supervision to ensure our Customers continue to enjoy an exceptional and safe service from EDAM.
We are in touch with all of our suppliers including vehicle manufacturers and claims supply chain to ensure their plans are in line with our own, again this ensures we can maintain the exceptional levels of service our Customers enjoy. We maintain a score above 80 however our latest Net Promoter Score exceeds 90 and I am confident that this will continue.
Vehicle Delivery – We are deep cleaning our vehicles when they are being prepared for delivery to our Customers and are providing information in vehicles to ensure Customers are reassured but also know what to do if they find it necessary to self-isolate. This helps us to protect our People and future Customers.
Our actions now and in the future will ensure we maintain a seamless service to our Customers and Business Partners at the usual high standard.”
Chief Executive Officer