Throughout the year our endeavor to produce the best customer service experience, to be a fantastic business partner, and just be a great company in general has seen us win a number of awards.

We started the year with a bang back in February, bagging the SILVER award for ‘Best Customer Experience Training’ at the UK Employee Experience Awards.

EDAM Group Awards

Then in April we followed it up by WINNING the ‘Customer Feedback Strategy’ category at the UK Customer Service Excellence Awards and also received a Highly Commended for ‘Investment in Company Culture’.

The awards didn’t end there – October saw us take home the SILVER award at the UK Customer Experience Awards for ‘Customer Experience Training’ and then we scored a brace in November, picking up the GOLD award for ‘Business Change or Transformation’ at the UK Business Awards, and gaining recognition locally WINNING the MEN ‘Business of the Year Award 2019’. WOW!

While we didn’t win at the Lloyds Bank National Business Awards, we were proud to be shortlisted in two categories; the ‘Scale Up Business of the Year’ and ‘Customer Centric Organisation’ – an amazing achieving considering the vast number of entrants – 1100 in total!

We were equally honoured to be shortlisted for ‘Business Partner of the Year’ at the Insurance Times Awards as this gave us a great deal of visibility in a sector which is integral to our business.

We would like to take this opportunity to thank you all of our team for their hard work this year as these achievements would not be possible without their support.