You can count on us for outstanding service

At EasiDrive, delivering the best possible experience for you is fundamental to what we do. To demonstrate our commitment, we have introduced the Net Promotor Score (NPS), a customer loyalty metric that is universally recognised and widely adopted for assessing customer service excellence.

We aim to rank among the best UK companies for customer service and believe that, to deliver at this level, we must have an engaged workforce. To achieve this, we have given our teams a detailed understanding of what NPS is and how it can support change. This is enabling us to perfect every aspect of your experience with us.

When EasiDrive provides you with a service, we want it to be the very best that it can be. We ensure you receive the best possible experience during what can be an uncertain time: the right support can make all the difference.

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Our Values
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As a business we are proactive, flexible and agile, with an emphasis on delivering great service to our partners and to drivers involved in a motor-vehicle accident. Our team plays an essential role in making this happen, so we invest a great deal to help them gain all the skills they need to do a great job.
Our Services
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We understand that it can be a stressful, confusing and difficult time when you are involved in an accident that wasn’t your fault. When you’ve been involved in a road traffic accident that was not your fault, you are legally entitled to a comparable vehicle to ensure you are not inconvenienced while your car is being repaired.
Compliance
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EasiDrive is authorised and regulated by the Financial Conduct Authority (FRN 312942). This can be checked on the FCA’s Register by visiting the FCA’s website (https://www.fca.org.uk/firms/financial-services-register) and any complaint which cannot be resolved using our complaints procedure will be referred to the Claims Management Ombudsman Service which is part of the Financial Ombudsman Service (FOS) https://cmc.financial-ombudsman.org.uk/cmcs/complaints-deal